Once you’ve delivered care, submitted claims, and uploaded documentation, there’s one question every home care provider wants answered: Where’s the money?

Getting paid by the VA through the Community Care Network (VACCN) isn’t a mystery, but it does require precision, persistence, and proactive financial systems. Whether you’re billing through Optum or TriWest, this guide explains how payment works, what timelines to expect, and how to troubleshoot issues when they arise.

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Timelines for VA Payments

Reconciling Payments and Avoiding Discrepancies

Advanced Payment Tracking and Reporting

Escalating Late or Missing Payments

Improving Cash Flow

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What to read next:

Continue on to the next section to read about growing your VA census. It’ll answer questions like:

• How do you go about getting more veterans as clients?
• What restrictions exist in marketing to veterans?
• What types of partner organizations can help you attract more veteran clients?

Read our guide to VA census growth.

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