Having direct access to the right points of contact saves hours of back-and-forth. Use this mini-directory to get to the correct support tier faster.

Optum (Regions 1, 2, 3)

• Portal Access: https://provider.vacommunitycare.com
• Provider Services Hotline: 888-901-7407
• Credentialing or Contracting: [email protected]
• Technical Support: Use portal “Contact Us” or call hotline and select tech support prompt

TriWest (Regions 4, 5)

• Provider Portal: https://www.triwest.com/en/ccn/
• Customer Service: 877-226-8749
• Provider Contracting: [email protected]
• Claims Escalation: [email protected]

VA Community Care Program (General)

• Community Care Contact Center (VCCC): 877-881-7618
• For Veteran eligibility or case manager contact info, reach out to the Veteran’s local VAMC or CBOC directly
• File a Claim for Veteran Care–Information for Providers - Community Care

Official VA & TPA Guides

• VA CCN Provider Resources: https://www.va.gov/communitycare/providers/index.asp
• Optum Provider Manual & Claims Tutorials: https://provider.vacommunitycare.com
• TriWest Training Resources and FAQs: https://www.triwest.com/en/ccn/provider-resources/
• Federal Register Notices and Updates: https://www.federalregister.gov/agencies/veterans-affairs-department